SnapEngage is a live chat platform specifically designed to be used by businesses. As it is dedicated to this industry, it can be a welcome alternative to more generic alternatives such as Skype. This platform can likewise connect to many third-party services, so it may prove to be an ideal solution when streamlining operational processes is a concern.
Core Functions and Usability
SnapEngage is unique in the fact that it can be customized to suit the needs of the user. This will help to dramatically overhaul and streamline the entire CRM process. Another massive advantage is that it is able to be seamlessly integrated between personal computers and mobile devices such as smartphones. This provides an extra level of support and customers will be able to send SMS messages when voice chat is not possible. Setup is easy while reporting and analytical solutions provide excellent feedback in order to improve future levels of customer service.
Besides offering a fully functional chat portal, SnapEngage is loaded with extra bonuses such as social media integration, superior levels of client support when needed, the ability to exchange files and the possibility for a visitor to be connected with a specific agent upon request. A free trial version is currently available.